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Delivery Methods

Pick Up at store: 

  • Order successfully placed before 3pm, please make an appointment and pick up the product(s) within 3 working days.

  • Order cut-off time is 3pm.

  • Only applicable to Tsim Sha Tsui store.

  • Appointment is needed for pick up at the store, please WhatsApp our customer services for booking. 

 

Home delivery: 

  • Delivery service can send the product(s) to a single location. It is only available at addresses located in Hong Kong Island,  Kowloon, New Territories, Tung Chung and Ma Wan. 

  • Delivery service is available from 12pm to 6pm between Monday and Saturday (excluding public holidays).

  • For successful orders placed at our e-store before 3pm (excluding Sunday and public holidays) and confirmed by us via email, the estimated time for delivery to your specified billing address will be within one business day (except Sundays and public holidays).

  • For orders placed after 3pm on Monday to Saturday, the earliest estimated delivery date will be the day following the next business day.

  • For orders placed on Sunday and public holiday, the earliest estimated delivery date will be the second working day after holiday. 

  • You may enjoy free doorstep delivery to your specified delivery address when your order satisfies our minimum purchase amount at HK$1,200 at our e-store (as specified under your invoice)

  • If the order amount per each single delivery address is below $1,200, an extra $180 delivery fee will be charged. 

  • If there is no lift or elevator in the delivery location, we will charge $15 for one floor. 

 

Delivery services is not available:

  • at non-permanent address, restricted areas, outlaying islands, hotel guest rooms, ports, marinas, rural area and warehouses; and

  • where there are no authorised or legitimate unloading area within 50 metres of the building of the delivery address.

 

Special situations:

  • In case where the deliveries are delayed due to hoisting of typhoon signal no. 8 or above or black rainstorm signal, we will try our best to arrange the products to be delivered on the next day.

  • We will deliver as scheduled to the best of our ability. Next Day Delivery may be affected due to seasonal factors (e.g. special promotional events) and festive periods (e.g. Christmas, Chinese New Year, Easter etc.) as we may need to cope with high volume of orders.

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